Position details
About this opportunity
Treasure Healthcare Services is seeking a dependable, organized, and experienced Healthcare Office Manager to support our growing home care and developmental disabilities service operations.
This is primarily an office-based position responsible for caregiver recruitment, interviewing, onboarding, scheduling, staff coordination, front desk coverage, and routine administrative support. The selected candidate must also be qualified to provide both Home Health Aide (HHA) and Direct Support Professional (DSP) services and may provide temporary backup coverage when a caregiver calls off or immediate client support is needed.
Key Responsibilities
• Manage daily office activities and maintain an organized, professional work environment
• Answer incoming calls and assist clients, families, employees, applicants, and visitors
• Post open positions and respond to employment applications
• Conduct initial interviews and assist with caregiver hiring decisions
• Coordinate employee onboarding, orientation, credential collection, and required documentation
• Help manage caregiver schedules, shift changes, call-offs, open shifts, and emergency coverage
• Communicate schedule updates with caregivers, clients, and families
• Maintain employee records, certifications, training documents, and related paperwork
• Follow up with employees regarding missing documents, training, or scheduling concerns
• Support routine caregiver supervision and help resolve basic employee concerns
• Participate in client and family meet-and-greets, including DODD service meetings
• Assist with coordinating HHA, DSP, personal care, companion care, and non-medical transportation services
• Respond to weekend caregiver call-offs and locate qualified replacement staff
• Provide temporary HHA or DSP backup coverage when no replacement is available
• Report client, caregiver, scheduling, safety, or service concerns to management
• Protect client confidentiality and follow HIPAA, agency, and workplace policies
• Perform other reasonable office and administrative duties as assigned
Qualifications
• High school diploma or GED
• Previous experience as an HHA, DSP, caregiver, or direct-care professional
• Must be qualified to work as both an HHA and DSP, or able to complete any remaining required training before providing direct-care coverage
• Experience with scheduling, home care, developmental disabilities services, healthcare administration, or office support
• Strong communication, organization, and time-management skills
• Ability to communicate professionally with clients, families, employees, and applicants
• Basic computer skills, including email, online applications, scheduling systems, and document management
• Ability to handle confidential information appropriately
• Valid driver’s license and reliable transportation
• Ability to pass required background checks
• CPR and First Aid certification, or willingness to obtain them
• Ability to work independently and manage multiple responsibilities
Preferred Experience
• Previous home care office, staffing, scheduling, or supervisory experience
• Experience interviewing, hiring, or onboarding caregivers
• Familiarity with DODD services, Medicaid waiver programs, Passport, or home health operations
• Experience handling employee call-offs and arranging emergency coverage
• Current HHA, DSP, CPR, First Aid, medication administration, or related credentials
• Experience communicating with families, guardians, case managers, or healthcare professionals
Schedule
Monday through Friday from 10:00 a.m. to 3:00 p.m.
The employee will also have paid weekend on-call responsibilities. The employee will receive five hours of standby pay on Saturday and five hours of standby pay on Sunday, whether or not a staffing call occurs.
While on call, the employee will be responsible for responding to caregiver call-offs, contacting qualified employees to arrange replacement coverage, and providing temporary HHA or DSP coverage when no replacement is available.
Additional active work or direct-care hours beyond the paid standby period must be documented and will be compensated according to applicable wage and overtime requirements.
Compensation
Pay is $20–$22 per hour based on experience, qualifications, certifications, and the candidate’s ability to perform both office-management and direct-care responsibilities.
Additional paid hours may be available through HHA or DSP backup coverage.
About Treasure Healthcare Services
Treasure Healthcare Services provides compassionate home care and developmental disabilities support services in Painesville, Mentor, Cleveland, and surrounding Ohio communities.
Our services include personal care, companion care, HHA services, DSP support, and non-medical transportation. We are committed to providing dependable, respectful, and person-centered support that promotes independence, dignity, safety, and quality of life.
This is primarily an office-based position responsible for caregiver recruitment, interviewing, onboarding, scheduling, staff coordination, front desk coverage, and routine administrative support. The selected candidate must also be qualified to provide both Home Health Aide (HHA) and Direct Support Professional (DSP) services and may provide temporary backup coverage when a caregiver calls off or immediate client support is needed.
Key Responsibilities
• Manage daily office activities and maintain an organized, professional work environment
• Answer incoming calls and assist clients, families, employees, applicants, and visitors
• Post open positions and respond to employment applications
• Conduct initial interviews and assist with caregiver hiring decisions
• Coordinate employee onboarding, orientation, credential collection, and required documentation
• Help manage caregiver schedules, shift changes, call-offs, open shifts, and emergency coverage
• Communicate schedule updates with caregivers, clients, and families
• Maintain employee records, certifications, training documents, and related paperwork
• Follow up with employees regarding missing documents, training, or scheduling concerns
• Support routine caregiver supervision and help resolve basic employee concerns
• Participate in client and family meet-and-greets, including DODD service meetings
• Assist with coordinating HHA, DSP, personal care, companion care, and non-medical transportation services
• Respond to weekend caregiver call-offs and locate qualified replacement staff
• Provide temporary HHA or DSP backup coverage when no replacement is available
• Report client, caregiver, scheduling, safety, or service concerns to management
• Protect client confidentiality and follow HIPAA, agency, and workplace policies
• Perform other reasonable office and administrative duties as assigned
Qualifications
• High school diploma or GED
• Previous experience as an HHA, DSP, caregiver, or direct-care professional
• Must be qualified to work as both an HHA and DSP, or able to complete any remaining required training before providing direct-care coverage
• Experience with scheduling, home care, developmental disabilities services, healthcare administration, or office support
• Strong communication, organization, and time-management skills
• Ability to communicate professionally with clients, families, employees, and applicants
• Basic computer skills, including email, online applications, scheduling systems, and document management
• Ability to handle confidential information appropriately
• Valid driver’s license and reliable transportation
• Ability to pass required background checks
• CPR and First Aid certification, or willingness to obtain them
• Ability to work independently and manage multiple responsibilities
Preferred Experience
• Previous home care office, staffing, scheduling, or supervisory experience
• Experience interviewing, hiring, or onboarding caregivers
• Familiarity with DODD services, Medicaid waiver programs, Passport, or home health operations
• Experience handling employee call-offs and arranging emergency coverage
• Current HHA, DSP, CPR, First Aid, medication administration, or related credentials
• Experience communicating with families, guardians, case managers, or healthcare professionals
Schedule
Monday through Friday from 10:00 a.m. to 3:00 p.m.
The employee will also have paid weekend on-call responsibilities. The employee will receive five hours of standby pay on Saturday and five hours of standby pay on Sunday, whether or not a staffing call occurs.
While on call, the employee will be responsible for responding to caregiver call-offs, contacting qualified employees to arrange replacement coverage, and providing temporary HHA or DSP coverage when no replacement is available.
Additional active work or direct-care hours beyond the paid standby period must be documented and will be compensated according to applicable wage and overtime requirements.
Compensation
Pay is $20–$22 per hour based on experience, qualifications, certifications, and the candidate’s ability to perform both office-management and direct-care responsibilities.
Additional paid hours may be available through HHA or DSP backup coverage.
About Treasure Healthcare Services
Treasure Healthcare Services provides compassionate home care and developmental disabilities support services in Painesville, Mentor, Cleveland, and surrounding Ohio communities.
Our services include personal care, companion care, HHA services, DSP support, and non-medical transportation. We are committed to providing dependable, respectful, and person-centered support that promotes independence, dignity, safety, and quality of life.